Module 2: In-Course-Assessment

Curriculum

Course: Customer Service Level 3

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Curriculum

Customer Service Level 3

Module 1: Customer Service in the Workplace

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Module 2: Customer Service Skillsets

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Learning Outcomes for Module 2

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Telephonic Communication Tactics

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Email and the Internet

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Teamwork Basics

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Taking Care of Yourself

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Module Summary

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Module 2: In-Course-Assessment

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27 questions

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Module 3: The Customer Service Career

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Module 4: Introduction to Call Center Training

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Module 5: Becoming a Sales Expert

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