Lesson Summary

Curriculum

Course: Customer Service Level 3

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Curriculum

Customer Service Level 3

Module 1: Customer Service in the Workplace

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Learning Outcomes for Module 1

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Understanding Customer Service Fundamentals

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Customer Service Principles

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The Work Environment

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Expectations of a Customer Service Worker

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Contact Centers

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Important Skillsets

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What the Customer Wants

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Under Continuous Scrutiny

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How People Make Buying Decisions

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The Consumer's Brain

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Difficult Situations and Customers

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Customer Diversity

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Lesson Summary

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Module 1: In-Course Assessment

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YOUR COURSE PREVIEW HAS ENDED

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Module 2: Customer Service Skillsets

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Module 3: The Customer Service Career

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Module 4: Introduction to Call Center Training

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Module 5: Becoming a Sales Expert

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