Curriculum
Course: Customer Service Level 3
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Curriculum

Customer Service Level 3

Module 1: Customer Service in the Workplace

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Module 2: Customer Service Skillsets

0/7

Module 3: The Customer Service Career

0/7

Module 4: Introduction to Call Center Training

0/11

Module 5: Becoming a Sales Expert

0/2
Text lesson

Learning Outcomes for Module 1

  • Upon successful completion of this module, students will be able to:
    • Describe the customer service workplace and duties.
    • Identify proper attitudes for effective customer service and means to create favorable first impressions.
    • Evaluate customers’ needs and wants.
    • Explain how to demonstrate professionalism in difficult situations.
    • Identify tactics for dealing with culturally diverse customers.
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