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– TEXT VERSION

1. HOW DO YOU WRITE A REPORT?

• SECURITY COMPANY ADDRESS AT THE TOP LEFT-HAND CORNER

• DATE WHEN THE REPORT IS WRITTEN

• NAME, TITLE, AND ADDRESS OF THE CLIENT or PERSON RECEIVING THE REPORT

• REFERENCE (SUBJECT OR HEADING OF THE REPORT)

• BODY (CONTAINING ONLY THE FACTS AND NO OPINION, OF THE INCIDENT)

• SIGNATURE (YOUR NAME RANK AND REGULATION NUMBER)

 

2. WHAT ARE THE SIX (6) KEYS OF REPORT WRITING?

• WHO (THE PEOPLE INVOLVED)

• WHAT (THE FACTS OF THE INCIDENT; NO OPINION ALLOWED)

• WHERE (LOCATION OR ADDRESS THAT THE INCIDENT OCCURRED)

• WHEN (TIME AND DATE OF THE INCIDENT)

• WHY (REASON THE ACCUSED COMMITTED THE ACT)

• HOW (THE WAY THE ACCUSED MANAGED TO DO THE CRIME)

 

3. WHAT IS THE FIRST THING YOU DO WHEN YOU GET TO WORK?

• GET INTO UNIFORM AND TAKE OVER FROM THE HANDING OVER OFFICER, OR LOGIN.
  (DEPENDS ON THE DUTY ASSIGNED)

 

 

4. WHAT IS PATROLLING?

• PATROLLING IS THE MOVEMENT FROM ONE POINT TO ANOTHER ON THE LOCATION, WHETHER BY WALKING, RIDING, OR DRIVING, UTILIZING THE SENSES OF SEEING, HEARING, AND SMELLING TO CHECK AND OBSERVE THE SURROUNDINGS TO ENSURE THAT ALL REMAINS SAFE AND SECURE

 

 

5. DESCRIBE THE HANDING AND TAKING OVER PROCESS.

• HANDING OVER OF A GUARD DUTY REFERS TO THE PASSING ON OF RESPONSIBILITIES OF A PARTICULAR SECURITY POST AND ALL EQUIPMENT AND COMPANY ITEMS AT THAT POST, BY THE OUTGOING GUARD TO THE INCOMING GUARD.

 

 

6. WHAT IS SECURITY?

• SECURITY IS THE PROTECTION OF LIFE AND PROPERTY FROM LOSS THROUGH THEFT, FIRE, FRAUD, OR ANY OTHER INTENTIONAL DAMAGE OR WASTE.

 

 

7. WHO IS A SECURITY OFFICER?

• A PRIVATE CITIZEN WHO IS TRAINED, CERTIFIED, AND LICENSED AND CAN BE HIRED BY ANOTHER PRIVATE CITIZEN OR ORGANIZATION TO CARRY OUT PROTECTION DUTIES.

 

 

8. OUTLINE THE THINGS A SECURITY OFFICER SHOULD NOT DO WHILST ON DUTY.

• USE CELL PHONE,

• SMOKE,

• GAMBLE,

• DRINK ALCOHOLIC BEVERAGES,

• THIEF, (6.) PLAY CARD GAMES,

• PLAY VIDEO GAMES,

• PLAY LOUD MUSIC,

• SLEEP,

• ENTERTAIN UNAUTHORIZED PERSONS ON HIS LOCATION/POST,

• READ MAGAZINES,

• BEG,

• HUSTLE,

• ACCEPT GIFTS FROM THE CLIENT OR GUESTS,

• ABANDON LOCATION.

 

 

9. WHAT IS ACCESS CONTROL?

• MEANING 1: MANNING ENTRANCES OR EXITS

• MEANING 2: GIVING OR DENYING ACCESS TO PERSONS INSIDE OR OUTSIDE YOUR LOCATION

 

 

10. LIST THE ACTIVITIES CARRIED OUT WHEN DOING ACCESS CONTROL.

• CHECK FOR IDENTIFICATION

• CHECK FOR PASS (VISITORS PASS, ETC.)

• LOG IN AND OUT PERSONS/VEHICLES

• SEARCH PERSONS/VEHICLE

 

11. GIVE SOME SECURITY BARRIERS WHICH HELP THE OFFICER TO CARRY OUT EFFECTIVE ACCESS CONTROL.

• GATES,

• DOORS,

• BARRIERS,

• PROPER FENCING,

• CONES (FOR DETOURS AND PARKING SPOTS ETC),

• TIRE SPIKES.

 

 

12. WHAT IS THE DUTY OF A SECURITY OFFICER?

• TO PROTECT LIFE AND PROPERTY.

 

 

13. WHAT SHOULD YOU DO IF SOMETHING HAPPENED ON YOUR LOCATION (SUCH A FIRE ETC.)

• INFORM BASE

• REPORT TO SUPERVISOR

• WRITE A REPORT.

 

 

14. NAME THE QUALITIES/ ATTRIBUTES OF A SECURITY OFFICER.

• CONFIDENT,

• RELIABLE,

• TRUSTWORTHY,

• TACTFUL,

• PHYSICALLY FIT,

• PUNCTUAL,

• FAIR & FIRM,

• HONEST

• DEPENDABLE 

• RESPECTFUL …AND SO ON

15. WHAT ARE THE FUNCTIONS OF A SECURITY OFFICER?

• PRESERVE THE PEACE 

• PREVENT CRIME

• ENFORCE RULES AND POLICIES

• PATROL AND DO FIRE AND HAZARD CHECKS

• PROTECT LIFE AND PROPERTY

• PROVIDE ACCESS CONTROL

• RESPOND TO EMERGENCIES

• PROVIDE OBSERVATION AND REPORTING

• PROVIDE CROWD CONTROL

• PROVIDE EXCELLENT CUSTOMER SERVICE

 

 

16. HOW EARLY SHOULD A SECURITY OFFICER ARRIVE AT A LOCATION BEFORE THE START OF HIS/HER SHIFT?

• HE/SHE MUST BE AT LEAST FIFTEEN (15) MINUTES EARLIER BEFORE THE SHIFT STARTS.

 

 

17. WHAT DOES THE TERM “MINUTE-MAN” STANDS FOR?

• THIS MEANS THAT ANY SECURITY OFFICER IS ALWAYS READY FOR ANY DUTY, EVEN IF IT IS SUDDENLY CALLED UPON HIM/HER. THEY ALWAYS HAVE THEIR UNIFORM CLEANED AND IRONED AND THEREFORE CAN TAKE ON THE TASK CONFIDENTLY AND PROMPTLY.

 

 

18. WHAT IS COMMUNICATION?

• MEANING 1. THE IMPARTING OR EXCHANGING OF INFORMATION BY SPEAKING, WRITING, OR USING SOME OTHER MEDIUM.

• MEANING 2. MEANS OF SENDING OR RECEIVING INFORMATION, SUCH AS THROUGH TELEPHONE LINES OR COMPUTERS.

 

 

19. WHAT IS A REPORT?

• A SPOKEN OR WRITTEN ACCOUNT OF AN EVENT OR INCIDENT GIVEN TO AUTHORIZED PERSONNEL BY THE SECURITY OFFICER.

 

 

20. HOW MANY TYPES OF REPORTS ARE THERE?

THERE ARE TWO MAJOR TYPES OF REPORTS:

• 1. THE DAILY OR ROUTINE REPORT 

• 2. THE INCIDENT OR OPERATIONAL REPORT.

-THE ACCIDENT REPORT IS ALSO A TYPE OF INCIDENT REPORT AND IS WRITTEN EXACTLY LIKE THE INCIDENT REPORT.

 

21. WHAT IS A DAILY REPORT?

• A DAILY OR ROUTINE REPORT SPECIFICALLY REFERS TO THE FINAL REPORT AN OFFICER OR EVEN A SUPERVISOR WRITES AT THE END OF A DAY’S TOUR OF DUTY, IN ORDER TO DOCUMENT THE EVENTS THAT TOOK PLACE DURING THAT DUTY.

 

 

22. WHAT IS AN INCIDENT REPORT?

• AN INCIDENT REPORT IS A TOOL USED TO CAPTURE AND PRESENT DETAILS RELATING TO INJURIES AND ACCIDENTS, NEAR MISSES, PROPERTY AND EQUIPMENT DAMAGE, HEALTH AND SAFETY ISSUES, SECURITY BREACHES, AND WORKPLACE MISCONDUCT.

 

 

23. WHAT IS AN ACCIDENT REPORT?

• ACCIDENT REPORTS SPECIFICALLY REFER TO UNEXPECTED OCCURRENCES THAT RESULTED IN SERIOUS PHYSICAL OR PSYCHOLOGICAL INJURY OR DEATH. EXAMPLES (SLIPS, TRIPS AND FALLS, AND MOTOR VEHICLE ACCIDENTS).

 

 

24. WHAT OFFICIAL TOOL DOES A SECURITY OFFICER USE AT HIS/HER LOCATION TO RECORD OCCURRENCES/ EVENTS?

• A LOG BOOK.

 

 

25. DESCRIBE THE TERM ‘CONFLICT RESOLUTION’

• CONFLICT RESOLUTION CAN BE DEFINED AS THE INFORMAL OR FORMAL PROCESS THAT TWO OR MORE PARTIES USE TO FIND A PEACEFUL SOLUTION TO THEIR DISPUTE.

 

 

26. WHAT IS FIRST AID?

• THE IMMEDIATE ASSISTANCE GIVEN BY A FIRST RESPONDER TO ANY PERSON SUFFERING FROM EITHER A MINOR OR SERIOUS ILLNESS OR INJURY, WITH CARE PROVIDED TO PRESERVE LIFE, PREVENT THE CONDITION FROM WORSENING OR PROMOTE RECOVERY.

 

 

27. WHAT IS OCCUPATIONAL, HEALTH AND SAFETY (OHS)?

• OCCUPATIONAL HEALTH AND SAFETY (OHS) RELATES TO HEALTH, SAFETY, AND WELFARE ISSUES IN THE WORKPLACE.

• OHS INCLUDES THE LAWS, STANDARDS, AND PROGRAMS THAT ARE AIMED AT MAKING THE WORKPLACE BETTER FOR WORKERS, ALONG WITH CO-WORKERS, FAMILY MEMBERS, CUSTOMERS, AND OTHER STAKEHOLDERS.

 

 

28. WHAT IS THE OPERATIONAL PROCEDURE RELATING TO THE BATON?

• A BATON MUST BE DEEMED AND TREATED AS A WEAPON

• A BATON MUST BE HOLSTERED AT ALL TIMES WHEN CARRIED ON A PERSON 

• A BATON MUST BE KEPT IN A SAFE PLACE UNDER SECURITY WATCH WHEN NOT IN USE

• A BATON MUST BE WIELDED (USED) ONLY IN THE CASE OF DEFENDING SELF OR ANOTHER PERSON FROM DIRECT HARM OR THREAT

• A BATON MUST BE AFFIXED TO THE HAND PROPERLY USING THE SUPPORTING STRING WHEN IN USE TO AVOID UNINTENTIONAL DAMAGE TO SELF OR ANOTHER PERSON.

 

 

29. WHAT ARE STANDARD OPERATING PROCEDURES?

• STANDARD OPERATING PROCEDURES ARE THE GENERAL RULES WHICH GOVERN A WHOLE COMPANY, THEY COVER COMPANY POLICIES AND THE WAY THE COMPANY EXPECTS SECURITY OFFICERS TO OPERATE. THESE RELATE TO ALL SITES IN THE COMPANY. THESE MAY INCLUDE EXPECTATIONS SUCH AS DRESSING NEATLY, BEING HONEST, AND TREATING THE PUBLIC POLITELY. THEY MAY ALSO TELL ABOUT COMPANY RULES AS WELL AS HEALTH AND SAFETY ISSUES IN THE WORKPLACE.

 

 

30. WHAT IS OBSERVATION?

• OBSERVATION IS MAKING A MENTAL PICTURE OF WHAT ONE SEES WITH PARTICULAR REFERENCE TO SMALL DETAILS. CULTIVATING THE MIND AND MEMORY TO BE RETENTIVE.

 

 

31. WHAT ARE THE SEVEN PRINCIPLES OF SECURITY?

• CONFIDENTIALITY – (Maintaining trustworthiness by keeping known client information from leak. Also protecting data from unauthorized access).

• INTEGRITY – (Always doing the right thing even when not under immediate supervision. An also ensuring data is accurate and can be trusted).

• AVAILABILITY – (refers to the ability of personnel, systems, and assets to perform their intended functions without disruption. Also guaranteeing timely and reliable access to data.)

• AUTHENTICATION – (Verifying the identity of users or systems).

• AUTHORIZATION – (Controlling access to data, places and other resources.)

• ACCOUNTABILITY – (Determining who is responsible for spoken words, physical actions and data actions.)

• NON-REPUDIATION – (Preventing users from denying their actions.)

 

32. WHAT ARE STANDING ORDERS?

STANDING ORDERS ARE SPECIFIC INSTRUCTIONS FOR SECURITY OFFICERS TO CARRY OUT AT A PARTICULAR POST ON THEIR LOCATION USUALLY GIVEN BY THE CLIENT. 

 

33. WHAT IS A SEARCH?

REFERS TO A SYSTEMATIC EXAMINATION OF A PERSON, PLACE, OR OBJECT TO DETECT THE PRESENCE OF CONTRABAND, WEAPONS, OR OTHER SECURITY THREATS. 

34. HOW MANY TYPES OF SEARCHES ARE THERE?

THERE ARE SIX (6) MAIN TYPES OF SEARCHES THAT MAY BE CONDUCTED BY THE SECURITY OFFICER, THESE ARE:

1. A PERSON SEARCH – Refers to the examining of a person’s physical body to detect concealment of contraband, weapons, or other security threats

   LEVELS OF PERSON SEARCH ARE:

   a). PAT DOWN SEARCH (FRISK) – A pat-down of a person’s outer clothing to detect concealed weapons or other prohibited items.

   b). STRIP SEARCH – This involves the removal of clothing to allow for a visual inspection of the body.

   c). BODY CAVITY SEARCH – This involves a search of body cavities (rectum, vagina)

2. VEHICLE SEARCH – A thorough examination of a vehicle to locate contraband or evidence.

3. BAG/CONTAINER SEARCH – An examination of bags, suitcases, backpacks, or other containers for prohibited items.

4. ELECTRONIC SEARCH – The use of electronic devices (e.g., metal detectors, X-ray machines) to detect hidden objects.

5. DATA SEARCH (Cybersecurity) – a search may involve scanning computer systems or databases for malicious software, unauthorized access attempts, or other threats. 

6.  K9 UNIT SEARCH – This search is the employment of a trained canine (dog) to detect the presence of specific substances or individuals by using its highly developed sense of smell.

 

35. WHAT ARE THE LEGAL RULES RELATING TO SEARCHES?

SEARCHES ARE SUBJECT TO LEGAL CONSTRAINTS AND MUST BE CONDUCTED LAWFULLY, RESPECTFULLY, TO BRING THE LEAST EMBARRASSMENT TO THE PERSON. FEMALES MAY SEARCH BOTH SEXES WHILE MALES MAY SEARCH ONLY OTHER MALES

36. STEPS TO TAKE WHEN CARRYING OUT A SEARCH?

BEFORE CONDUCTING A SEARCH OF A PERSON OR VEHICLE, A SECURITY OFFICER SHOULD FOLLOW A TYPICAL PROCEDURE TO ENSURE THE SEARCH IS CONDUCTED LEGALLY  AND SAFELY. THESE STEPS ARE: 

1. GREET THE VISITOR: The officer should politely and confidently initiate salutations, and introduce themselves as the security professional for that establishment, and ask how they may assist the visitor.

2. RISK ASSESSMENT: Conduct a quick visual and verbal risk assessment while speaking with the individual to evaluate the situation. Determine whether there are any immediate threats or if assistance is or will be needed.

3. CONSENT: Secure consent from the individual to conduct the search. If consent is not given, you may not proceed with the search but access to the premises will also be denied.

4. COMMUNICATE REASON FOR SEARCH: Explain to the individual the reason for the search, what it will entail, and what you are looking for. Ensure clear communication to avoid misunderstandings and hostility.

5. DECLARATION REQUEST: Ask the person to declare whether they have weapons, contraband or any other security threats concealed or carrying on their person, property or vehicle, and if they do, have them place the item or items safely on in a controlled area.

6. ENSURE SAFETY AND PRIVACY: Conduct the search in a manner that ensures the safety of both the officer and the person being searched. Maintain the individual’s dignity and privacy as much as possible.

7. USE PROPER TECHNIQUES: Use established search techniques to conduct the search for both people and vehicles systematically. Ensure no personal items are unnecessarily disturbed.

8. RESPOND APPROPRIATELY TO FINDINGS: If illegal or prohibited items are found, follow the correct procedures for reporting and handling them, which may involve notifying law enforcement.

9. AUTHORIZE ACCESS: Once verification and search is complete and it is found that all is well with the visitor, they may then be allowed to enter, with specific instructions and limited access if necessary.

10. DOCUMENTATION: Document the search process, including the reasons for the search and any items found. Record the time, date, and location of the search, as well as the names of the individuals involved.